Software as a Service

Purpose

Provide software products operated as a service with explicit terms for use, data, support and evolution. Commercial availability depends on the documented conditions of each product.

Possible scope

• initial configuration and organization onboarding
• hosting and operation
• controlled updates
• backup and recovery according to the contracted plan
• support and incident management
• usage and administration metrics when included in the product

Required information for each product

• version and commercial status
• included capabilities and limits
• data ownership and portability
• data location and subprocessors
• security, backup and recovery
• availability and support
• pricing, suspension, termination and export
• integrations and dependencies

Exclusions

Multi-user capability, multitenancy, high availability, data residency, continuity, service levels or certifications are not claimed without evidence for the specific product.

Next step

Explore product options